FAQ

Why can’t I access your online store?
Our ecommerce portal is built for professional collision/body shops. Retail customers can order by phone or via our contact form and we’ll handle fitment and pickup/delivery details. Collision Auto Parts

How do I set up a professional account?
Call the regional line that serves your shop (NorCal 877-367-6285, SoCal 877-470-0341, Mountain West 888-360-1007) or send your shop info through our contact page. We’ll verify your business details and activate your account. Collision Auto Parts

What parts do you carry?
We focus on aftermarket collision repair parts: bumper covers, hoods, fenders, lamps, mirrors, grilles, radiators, condensers, fan assemblies, mounting hardware, and related components for most makes and models. Collision Auto Parts

Do you offer certified parts (e.g., CAPA)?
Yes. We stock CAPA-certified and non-certified aftermarket parts so you can meet insurer requirements and shop SOPs while managing cost and cycle time. Collision Auto Parts

Are your parts new or refurbished?
We sell new aftermarket collision parts (with certified options available on many SKUs). For jobs that require OEM, tell us and we’ll advise on availability and alternatives. Collision Auto Parts

How do I place an order?
Professional shops can order online or by phone. Retail customers can order by phone; our team will verify fitment and arrange delivery or will-call pickup at a nearby branch. Collision Auto Parts

Do you price-match?
Yes—we match competitor list prices when presented at the time of order. Share the competing list price with your rep so we can align. Collision Auto Parts

What is your warranty policy?
Standard coverage applies to eligible parts against manufacturing defects. As a guide: body parts are generally covered 90 days, and lighting/mechanical items are generally covered 1 year from purchase (labor not covered on mechanical). See our warranty policy for full terms and claim steps. Collision Auto Parts

What is your return policy?
Returns are accepted on eligible, unused items in original packaging within the stated window; certified parts must include all certification labels. Certain categories (e.g., glass) have a 30-day return window. Review the full return requirements and RMA instructions before sending anything back. Collision Auto Parts

Where do you deliver?
We operate multiple distribution facilities across California and New Mexico and run daily delivery routes in our service areas. Ask your branch or regional line about same-day/next-day availability in your ZIP. Collision Auto Parts

Can I pick up parts at a branch?
Yes—will-call pickup is available at every location during business hours (e.g., Hayward and Albuquerque typically Mon–Fri business hours; SoCal locations like Santa Fe Springs and San Diego operate Mon–Fri 8:00 a.m.–5:00 p.m.). Check your location page for exact hours. Collision Auto Parts

What locations do you have?
Current branches include Hayward (CA), Santa Fe Springs (CA), San Diego (CA), Sacramento/West Sacramento (CA), Santa Rosa (CA), Calexico (CA), and Albuquerque (NM). Visit the Locations section for addresses and direct lines. Collision Auto Parts

How do you confirm the correct fitment?
Provide the full VIN and repair line. We’ll validate part numbers, build-date splits, trim-level options, and ADAS/sensor provisions to avoid comebacks.

Do you support insurance-covered repairs?
Yes. We work with MSOs and independent shops to meet insurer guidelines, including certified-part requirements when specified on the estimate.

What if a part doesn’t fit?
Contact us right away. We’ll troubleshoot fitment (VIN/build split/option codes) and arrange an exchange or return per our policies. Please keep packaging and any certification labels intact. Collision Auto Parts

Do you offer programs for multi-shop operators?
Yes. Ask about pricing tiers, centralized billing, delivery SLAs by branch, and stocking programs tailored to your repair mix.

• NorCal: 877-367-6285

• SoCal: 877-470-0341

• Mountain West: 888-360-1007

Or use the Contact page and we’ll route you to the right team. Collision Auto Parts